RIFF Support
Write to us with any question about RIFF. This page also covers the one thing that cannot be settled inside the app: a subscription bought on the App Store is cancelled, and refunded, by Apple rather than by us.
Contact
Email is the way to reach us.
Telling us which device and iOS version you are on, and what you were doing when the problem appeared, makes the first reply a useful one.
Subscriptions: cancelling and refunds
RIFF is sold as a subscription through the App Store. Apple takes the payment, so Apple is also where a subscription is cancelled or a refund is requested. We have no way of doing either on your behalf.
To cancel, on your iPhone or iPad:
- Open Settings.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Select RIFF, then Cancel Subscription.
Cancelling stops the next renewal. Access continues until the end of the period already paid for.
A refund is a separate request and Apple decides it. Report the purchase on Apple’s page below and Apple answers you directly.